• FAQ [ Frequently Asked Questions ]



We have listed our most frequently asked questions so that you may get a quick, immediate response.

Account Assistance

How do I create an account?
Select "Sign In" from the top right hand corner, once there fill in information such as name, telephone number, address, etc.  Once created, please hit "Save" button.  You may now begin shopping.

Trouble checking out while logged in?
First, verify you have an email address entered. Second, click on the shipping address and billing address to verify information is corrrect by clicking on the billing and shipping tabs.


How do I update my address on my account?
Please "Sign In" and go to your account information.  There you can make your changes.  Please make sure to hit the "Save" button.

How can I subscribe/unsubscribe to your mailing list?
To subscribe to our mailing list simply put your email address into the "Join Our Mailing List" section on the bottom left side of our webpage or the top middle of the webpage.  Once you have put your email address in, hit the "Find My Email" button.  Choose "I would like to receive BonWorth.com Weekly Newsletter letting me know about great sales and important events!"  Then hit the "Save" button.

To unsubscribe you will follow the same steps above.  Instead of selecting to receive you will need to select "I don't want any emails from BonWorth.com" and hit the "Save" button.

Is your website a secure site?
BonWorth values you as a customer and respects your privacy.  We collect certain information that allows us to customize and enhance your shopping experience and to communicate with you about our products.  We are committed to managing this information responsibly so that you are in control of your personal information on the communications you receive from us.

Data and Credit Card Security


BonWorth takes the security of your information very seriously.  Our online store includes a variety of technical, administrative and physical safeguards so that you can enjoy your shopping experience without having to worry about your personal information.  We use industry leading Network Solutions encryption technology to ensure information transmitted to our online store is safe and secure.  We will gladly accept your orders online or by phone at 1-800-355-5131.  Our customer service hours for phone orders are Monday thru Saturday, 8:00 am to 5:00 pm EST.

Your BonWorth account number is password-protected for your privacy and security.  We will never ask for your password in an unsolicited phone call or email.  You are responsible for maintaining the secrecy of your password and account information.  Remember to sign out of your BonWorth account and close your browser window when you have completed your shopping to help ensure that others cannot access your personal information.

The key values by which BonWorth has conducted business since 1976 are Honesty and Integrity.  We do not sell or lend our customers list to other parties.  If you have any questions regarding our commitment to your privacy, please call the above customer service number.  We will respond to your promptly.

When will my credit card be charged?
Credit card transactions normally post to your card within two (2) business days.  How quickly the charges appear on your account is determined by your credit card company.  BonWorth's charge transaction is immediately and automatically sent to the credit card company at the time of sale.

How do you handle "Out of Stock" items already placed on an order?
Once an order is placed there are times that we may not have the size in stock.  There may be a chance with our "sale/clearance" items that you may see this.  If an item is not in stock we will call and/or email the customer as soon as possible.

We have a few choices of what to do when this happens.

     1.  Credit the cost of the item back to the credit card
     2.  Select a different size in the same style
     3.  Select a completely different item

Keep in mind that a credit takes 1-2 billing cycles to appear on your credit card statement.  If you select to receive a different item, the cost on the item may change.  If the new item is less expensive we will credit the difference.  If the item is more expensive than the original we will need to collect the credit card number again to process the difference (this is the ONLY time we will call a customer and ask for a credit card number).  If you do not feel comfortable doing this you may call us back to give the credit card number.

What type of payments do you accept?
We accept Visa, Master Card, and Discover

When will I receive an order confirmation?
Once the order is placed BonWorth will send an email confirmation with a breakdown of the order.  You will be give your order number and customer number.  Please make sure to keep your order number for future questions.

How can I track my order?
The second email that we send includes a tracking number and a link to FedEx.com website.  Click on the link in the email and you will be able to track your package.  You may also go to FedEx.com and select "track package" and enter the tracking number.

How will my order be shipped?
We ship our packages via FedEx.  The standard shipping method is FedEx SmartPost.  Your package is routed through FedEx and then given to your local Post Office and delivered by your local postal carrier.

BonWorth – Fashion Worth Your Lifestyle

Do I have to pay sales tax?
If the state you are shipping to requires a state sales tax on clothing then you will pay that tax.  The correct amount will automatically be added to your invoice.

Can I phone/fax/mail an order?
If you prefer to order off-line, your order is always welcome.  For faster service call BonWorth Order Line at 1-800-355-5131.  Our customer service is open 8:00 am - 5:00 pm EST, Monday thru Saturday.  At this time we are not set up to accept faxed orders.

How Do I Return An Item?


Online Purchase Return Policy
BonWorth makes return and refunds easy.  You may receive a refund by shipping the merchandise back to BonWorth or by returning the merchandise in person to one of our store locations.  We gladly provide full refunds of the purchase price when merchandise is returned in original condition with the original payment receipt within 45 days.

We will use the credit card information on the original payment receipt to promptly issue full credit to the purchasing credit card.  We do not refund shipping charges.  Online exchanges are not available at this time.  However, you may exchange an online purchase at one of our retail stores.

To Be Returned By Mail
Ship merchandise to the address below with the following information:
Your name, address, phone number and the specific of your refund request.  The merchandise must be in its original condition.  We suggest shipping FedEx/Kinkos.  BonWorth is not responsible for any lost return packages.

BonWorth Inc.
ATTN:  Returns Dept.
40 Francis Rd.
Hendersonville, NC  28792
Phone:  1-800-355-5131

Return Policy for BonWorth Retail Stores
At BonWorth, our goal is to provide you with complete customer satisfaction.  Online exchanges are not available at this time.  However, you may exchange an online purchase at one of our retail stores.  Following is the return policy for returning items to a BonWorth store location.

With a Receipt
We will refund merchandise if returned within 45 days with a receipt.

On purchases made with a check, refunds or due bills will only be issued 10 business days after the date of purchase.

Without a Receipt
Exchanges or store credit will be given at current selling price if returned within 45 days.


Gift Certificates


How do I purchase a gift certificate?
You can purchase a give certificate at any of our BonWorth stores or by calling our customer service department at 1-800-355-5131.

How do I redeem a gift certificate?
You can redeem your gift certificate at any local BonWorth store or online with a call in order.

How long is my gift certificate good for?
A gift certificate is good one year from the date of purchase.

Fabric/Fit Inquiries


What is you sizing like?
You can find our size chart by scrolling down to the bottom of our homepage.  Our size chart is located under "Customer Help".  We do offer fuller more generous sizing in easy to care for fabrics.

I have a question about your fabric?
You can find our fabric glossary by scrolling down to the bottom of our homepage.  The glossary is located under "Stores and Shopping" or Click Here to Connect to the Fabric Glossary.

Miscellaneous:


When is your customer service open?
Our customer service center is open 8:00 am - 5:00 pm EST, Monday thru Saturday.  We do have a voicemail setup if you need to reach us outside of those hours.  Please make sure to leave your name and a good contact number so we may call you back.
Do you have a catalog available for mailing?
We are sorry to say that we do not have a printed catalog at this time.

How do I use your Search Box feature?
Please find below helpful hints on using the Search Box option.  If you experience any problem finding the exact item you are looking for, please call Customer Service at 1-800-355-5131.

     1.  Type in the first five numbers of SKU#
     2.  Type in a color
     3.  Type in a pant style, Clam Diggers, Denim Jeans, etc.
     4.  Type in a fabric type like LeChute, Bali Linen, etc.

How can I find where my closest BonWorth store is located?
To locate our stores nationwide you can use our "Store Locator" on our homepage.  Just type in the state that you are looking for and click submit.  You may also Click Here to Connect to the Store Locator.

For any questions not listed or questions that require further explanation, please feel free to contact us directly at 1-800-355-5131.  We will be back in touch with you shortly.
Customer Service

Are we out of your size or color online? call Customer Service 1-800-355-5131 (Offer applies to full priced items only.) We will search EVERY STORE to find exactly what you are looking for and if we find it in stock anywhere, we will ship it directly from the store to you.

Nota: Traductor En Espanol disponible para tomar su pedido Lunes - Viernes: de 8:00AM - 5:00PM EST

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