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We have listed our most frequently
asked questions so that you may get a quick, immediate response.
Account
Assistance
How do I create an account?
Select "Sign In" from the top right hand corner, once there fill
in information such as name, telephone number, address, etc.
Once created, please hit "Save" button. You may now begin
shopping.
How do I update my address on my account?
Please "Sign In" and go to your account information.
There you can make your changes. Please make sure to hit
the "Save" button.
How can I subscribe/unsubscribe to your mailing list?
To subscribe to our mailing list simply put your email
address into the "Join Our Mailing List" section on the bottom
left side of our webpage or the top middle of the webpage.
Once you have put your email address in, hit the "Find My Email"
button. Choose "I would like to receive BonWorth.com
Weekly Newsletter letting me know about great sales and
important events!" Then hit the "Save" button.
To unsubscribe you will follow the same steps above.
Instead of selecting to receive you will need to select "I don't
want any emails from BonWorth.com" and hit the "Save" button.
Is your website a secure site?
BonWorth values you as a customer and respects your privacy.
We collect certain information that allows us to customize and
enhance your shopping experience and to communicate with you
about our products. We are committed to managing this
information responsibly so that you are in control of your
personal information on the communications you receive from us.
Data and Credit Card Security
BonWorth takes the security of your information very seriously.
Our online store includes a variety of technical, administrative
and physical safeguards so that you can enjoy your shopping
experience without having to worry about your personal
information. We use industry leading Network Solutions
encryption technology to ensure information transmitted to our
online store is safe and secure. We will gladly accept
your orders online or by phone at 1-800-355-5131. Our
customer service hours for phone orders are Monday thru Friday,
7:00 am to 4:30 pm EST.
Your BonWorth account number is password-protected for your
privacy and security. We will never ask for your password
in an unsolicited phone call or email. You are responsible
for maintaining the secrecy of your password and account
information. Remember to sign out of your BonWorth account
and close your browser window when you have completed your
shopping to help ensure that others cannot access your personal
information.
The key values by which BonWorth has conducted business since
1976 are Honesty and Integrity. We do not sell or lend our
customers list to other parties. If you have any questions
regarding our commitment to your privacy, please call the above
customer service number. We will respond to your promptly.
When will my credit card by charged?
Credit card transactions normally post to your card within two
(2) business days. How quickly the charges appear on your
account is determined by your credit card company.
BonWorth's charge transaction is immediately and automatically
sent tot he credit card company at the time of sale.
How do you handle "Out of Stock" items already placed on an
order?
Once an order is placed there are times that we may not have the
size in stock. There may be a chance with our
"sale/clearance" items that you may see this. If an item
is not in stock we will call and/or email the customer as soon
as possible.
We have a few choices of what to do when this happens.
1. Credit the cost of the item back to the credit
card
2. Select a different size in the same style
3. Select a completely different item
Keep in mind that a credit takes 1-2 billing cycles to appear on
your credit card statement. If you select to receive a
different item, the cost on the item may change. If the
new item is less expensive we will credit the difference.
If the item is more expensive than the original we will need to
collect the credit card number again to process the difference
(this is the ONLY time we will call a customer and ask for a
credit card number). If you do not feel comfortable doing
this you may call us back to give the credit card number.
What type of payments do you accept?
We accept Visa, Master Card, and Discover
When will I receive an order confirmation?
Once the order is placed BonWorth will send an email
confirmation with a breakdown of the order. You will be
give your order number and customer number. Please make
sure to keep your order number for future questions.
How can I track my order?
The second email that we send includes a tracking number and a
link to FedEx.com website. Click on the link in the email
and you will be able to track your package. You may also
go to FedEx.com and select "track package" and enter the
tracking number.
How will my order be shipped?
We ship our packages via FedEx. The standard shipping
method is FedEx SmartPost. Your package is routed through
FedEx and then give to your local Post Office and delivered by
your local postal carrier.
Do I have to pay sales tax?
If the state you are shipping to requires a state sales tax on
clothing then you will pay that tax. The correct amount
will automatically be added to your invoice.
Can I phone/fax/mail an order?
If you prefer to order off-line, your order is always welcome.
For faster service call BonWorth Order Line at 1-800-355-5131.
Our customer service is open 7:00 am - 5:00 pm EST, Monday thru
Friday. At this time we are not set up to accept faxed
orders.
How Do I Return An Item?
Online Purchase Return Policy
BonWorth makes return and refunds easy. You may receive a
refund by shipping the merchandise back to BonWorth or by
returning the merchandise in person to one of our store
locations. We gladly provide full refunds of the purchase
price when merchandise is returned in original condition with
the original payment receipt within 45 days.
We will use the credit card information on the original payment
receipt to promptly issue full credit to the purchasing credit
card. We do not refund shipping charges. Online
exchanges are not available at this time. However, you may
exchange an online purchase at one of our retail stores.
To Be Returned By Mail
Ship merchandise tot he address below with the following
information:
Your name, address, phone number and the specific of your refund
request. The merchandise must be in its original
condition. We suggest shipping FedEx/Kinkos.
BonWorth is not responsible for any lost return packages.
BonWorth Inc.
ATTN: Returns Dept.
40 Francis Rd.
Hendersonville, NC 28792
Phone: 1-800-355-5131
Return Policy for BonWorth Retail Stores
At BonWorth, our goal is to provide you with complete customer
satisfaction. Online exchanges are not available at this
time. However, you may exchange an online purchase at one
of our retail stores. Following is the return policy for
returning items to a BonWorth store location.
With a Receipt
We will refund merchandise if returned within 45 days with a
receipt.
On purchases made with a check, refunds or due bills will only
be issued 10 business days after the date of purchase.
Without a Receipt
Exchanges or store credit will be given at current selling price
if returned within 45 days.
Gift Certificates
How do I purchase a gift certificate?
You can purchase a give certificate at any of our BonWorth
stores or by calling our customer service department at
1-800-355-5131.
How do I redeem a gift certificate?
You can redeem your gift certificate at our local BonWorth
stores. At this time we are not setup to redeem them
online.
How long is my gift certificate good for?
A gift certificate is good one year from the date of purchase.
Fabric/Fit Inquiries
What is you sizing like?
You can find our size chart by scrolling down to the bottom of
our homepage. Our size chart is located under "Customer
Help". We do offer fuller more generous sizing in easy to
care for fabrics.
I have a question about your fabric?
You can find our fabric glossary by scrolling down to the bottom
of our homepage. The glossary is located under "Stores and
Shopping" or Click Here to
Connect to the Fabric Glossary.
Miscellaneous:
When is your customer
service open?
Our customer service center is open 7:00 am - 5:00 pm
EST, Monday thru Friday. We do have a voicemail setup if
you need to reach us outside of those hours. Please make
sure to leave your name and a good contact number so we may call
you back.
How do I use your Search
Box feature?
Please find below helpful hints on using the Search Box
option. If you experience any problem finding the exact
item you are looking for, please call Customer Service at
1-800-5131.
1. Type in the first five numbers of SKU#
2. Type in a color
3. Type in a pant style, Clam Diggers, Denim
Jeans, etc.
4. Type in a fabric type like LeChute, Bali
Linen, etc.
How can I find where my
closest BonWorth store is located?
To locate our stores nationwide you can use our "Store
Locator" on our homepage. Just type in the state that you
are looking for and click submit. You may also
Click Here to Connect to the Store Locator.
For any questions not listed or questions that require further
explanation, please feel free to contact us directly at
1-800-355-5131. We will be back in touch with you shortly.
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